Company Overview:
Do you want to be on the forefront of regenerative medicine, medical aesthetics, and hormone therapy? Empire Portfolio Group, the company that helped Orangetheory Fitness become the fastest growing fitness franchise in the world, is now setting its sights on personalized health, wellness and anti-aging. Empire, in partnership with Relive Health, will be launching dozens of medical wellness centers around the country and we're looking for top talent who are fanatical about transforming people's lives.
Job Overview:
The Front of House Associate will be the first point of contact that our clients interact with. You will represent the energy and atmosphere of the wellness center. Your ability to communicate will be essential by listening to clients’ needs and sharing your extensive knowledge of the Relive products and services. You will create lasting relationships with clients, staff and vendors.
Responsibilities:
- Welcome clients on arrival and notify treatment provider to ensure appointments are taken in a timely manner and efficiently schedule client appointments based on providers’ and treatment room availability. Anticipate client’s needs by answering questions or concerns proactively vs reactively.
- Maintain cleanliness of reception area
- Maintains client accounts by obtaining, recording, and updating personal and financial information.
- Help achieve business and performance goals for the center.
- Maintain, and protect clients’ rights by abiding by HIPPA regulations and maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Liaise with admin and other medical team members pre and post therapy and participate in shared decision making.
- Accurately use the online booking systems.
- The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee
Requirements/Skills:
- High School diploma or equivalent is required. Bachelor's degree preferred
- 1-2 years' experience working in a Medspa facility or wellness center is required
- Bilingual Spanish (fluent written and spoken)
- Must have excellent communication and listening skills.
- Must have excellent computer skills.
- Scheduling appointments and working with an appointment tracking system is highly preferred.
- Excellent computer skills required
- Multi -tasking, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
- Knowledge of modern office procedures.
- Good communicator, with developed verbal and written communication skills in English.
- Be able to demonstrate the ability to establish effective working relationships with other staff as well as with external suppliers.
Work Environment:
- Potential exposure to hazardous materials and bloodborne pathogens.
- OSHA Training will be provided
- This position requires standing, walking, bending, and kneeling daily. The employee must have the ability to move quickly to respond to client needs.
Compensation:
Beyond the Paycheck:
- Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
- Empire cares about you—we offer access to free mental health counseling
- Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
- Pre-tax commuter benefit plan to save on public transportation to/from work
- Employee discounts
- Professional development assistance
Schedule:
5 days per week and every other Saturday (Center is open Monday through Saturday)
Work location:
On-site. Travel between clinics in region required
About Empire:
Empire Portfolio Group™ was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.
Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia. Empire is also launching Relive Health which provides anti-aging and wellness services which include hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Empire plans to open hundreds of locations across a dozen states in the next few years. The mission of Relive Health is to help people take control of their "healthspan" (the length of time that a person stays healthy) through personalized wellness products and services.
Our Mission: To bring out your best life through inspiring, motivating and exceptional moments
Vision: To be the premier wellness portfolio that supercharges everyday life
Values: Happy, Hungry, Humble, Healthy & Human
EEO Statement:
Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon at the Company’s request.
