Company Overview
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
Job Summary
The Client Care Coordinator, known in the Relive organization as a Client Advocate, is responsible for educating and producing the sale of wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.
Job Summary
The Client Advocate is responsible for the sale of products and services to clients/patients. They must possess complete knowledge of all products and services including Hormones, Peptides and Gpl 1. This individual is the direct point of contact with patients and ensures that their needs and expectations are fully met and they are completely satisfied throughout their relationship with RELIVE.
Responsibilities
- Acquisition of new patients/clients through the follow-up of lead generation, referrals, marketing efforts, and events.
- Serves existing patients through follow-up of the effectiveness of current plans, monitoring results, and feedback.
- Meets and exceeds sales goals.
- Provides feedback on the effectiveness of marketing plans
- Full understanding of all services/ products/ operating systems
- Answers patients’ questions regarding products, services, and pricing.
- Resolves patient complaints and queries.
- Submits purchase orders and informs management of purchase actions. Maintains patient files with appropriate follow-up and updates
Qualifications
- High school diploma. Bachelor’s degree (preferred but not required)
- 1 year of general sales experience. Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.
- Persuasion, negotiation, and closing skills.
- Ability to meet deadlines, multi task, achieve company set objectives
- Maintain patience and composure managing client care
- Ability to work productively and effectively in an unsupervised environment
- Possesses strong interpersonal and communications skills
Company Overview
Relive is the premier health and wellness center in the country where we focus on the client first to create personalized wellness solutions for unmatched results. We skip the short term fix and help our clients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.
Explore your future at Relive Health. Click here to discover Career Opportunities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.
