Client Care Coordinator / Client Advocate
Relive Health Great Neck | Great Neck, NY
Relive Health is redefining wellness through personalized care, advanced diagnostics, hormone optimization, medical weight loss, IV therapy, regenerative medicine, and aesthetics.
We are seeking a polished, driven, and relationship-oriented Client Care Coordinator / Client Advocate to join our Great Neck team.
This is not a traditional front desk role. This position is ideal for someone who thrives in a high-touch, premium service environment and understands that client experience and sales execution go hand in hand. You will guide clients from first interaction through consultation, treatment, and long-term retention.
What You’ll Do
- Serve as the primary non-medical point of contact for clients
- Respond quickly to leads, inquiries, and consultation requests
- Convert leads into consultations and consultations into treatment starts
- Deliver a luxury-level client experience at all times
- Educate clients on services, memberships, and treatment plans
- Conduct consistent follow-up via phone, text, email, and CRM
- Drive rebooking, retention, and long-term client relationships
- Coordinate with providers and team members for a seamless experience
- Maintain accurate CRM notes and sales pipeline tracking
- Support local outreach, events, and partnerships
Who We’re Looking For
- Background in Equinox, Life Time, med spa, plastic surgery, aesthetics, luxury hospitality, or membership sales
- Strong communicator with confidence, warmth, and professionalism
- Experience in consultative sales and relationship-based conversion
- Highly organized, proactive, and detail-oriented
- Follows up consistently and does not let opportunities go cold
- Team player who takes ownership and drives results
Preferred Experience
- 2+ years in sales, client experience, or patient coordination
- Experience in wellness, aesthetics, or high-end service environments
- Proven ability to close, upsell, and grow recurring revenue
- Familiarity with CRM systems and structured follow-up
Compensation & Growth
- Base salary + performance-based bonus
- Strong earning potential for top performers
- Career growth within a fast-growing wellness brand
- Employee perks and development opportunities
Apply if…
You enjoy premium client experience, thrive in a sales-driven environment, and want to be part of a team transforming health, wellness, and longevity.
At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.
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