Job Summary
The Lead Account Manager/ Client Advocate (LAM/CA) at Relive Health is responsible for marketing, sales, and client education. Must have experience with HRT, Medical Weight Loss, IV treatments, regenerative services, and aesthetics. The LAM/CA is responsible for relationship management between the provider and the client. This position is the direct point of contact with clients and ensures that their needs and expectations are fully met. Personal interest in fitness and wellness is paramount for this role.
Responsibilities
Providing Exceptional Client Experience:
- Tailor personalized wellness solutions with discretion and expertise.
- Conduct thorough consultations with empathy and in accordance with HIPAA guidelines.
- Collaborate with prescribing physicians to strategize and implement personalized care plans.
Brand Engagement and Marketing:
- Showcase the Relive Health brand to other businesses and at community events.
- Demonstrate mastery of product and service knowledge, articulating the value proposition to clients.
Administrative Oversight:
- Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
- Navigate software and systems effectively, maintain meticulous documentation, and facilitate seamless client interactions.
- Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback:
- Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
- Collaborate with co-workers to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership:
- Motivate and manage the work of others, ensuring KPI’s are met.
- Maintain production and sales records accurately and facilitate team member training and development.
Qualifications
- 3 years of sales experience, specifically in Hormone Replacement Therapy, Peptides, IV Therapy, Medical Weight Loss, and regenerative medicine, is ideal.
- Ability to meet deadlines, multitask, and achieve company-set objectives
- Maintain patience and composure while managing client care
- Ability to work productively and effectively in an unsupervised environment
- Possesses strong interpersonal and communication skills
Company Overview
Relive Health is the premier health and wellness center in the country. We focus on the client first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our clients take charge of their lives so they can look, feel, and be their best.
At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.
Explore your future at Relive Health. Click here to discover Career Opportunities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.
