Company Overview
At Empire Portfolio Group, we’re redefining the future of wellness. Known for driving the rapid growth of Orangetheory Fitness, we’re now pioneering a new era of personalized health, anti-aging, and regenerative medicine through Relive Health. Our mission is to empower individuals to take control of their healthspan—the number of years they live in optimal health. Join us at the forefront of this movement as we build a premier destination for aesthetics, hormone therapy, and whole-body wellness.
Who We’re Looking For
We are seeking a dynamic, client-focused Front of House Coordinator to lead our front desk operations. As the face of Relive Health, you will ensure every client’s experience is seamless, welcoming, and rooted in exceptional service. This role is ideal for someone who is passionate about health and wellness, has strong leadership and communication skills, and thrives in a fast-paced, team-oriented environment. Prior experience with consultations and sales in a wellness or aesthetics setting is highly valued.
Schedule:
This onsite position averages about 32 hours per week. Candidates must have open availability and be flexible to work any of the six operating days, Monday through Saturday. Shifts begin 30 minutes prior to center opening.
Center Operating Hours:
- Monday–Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
Key Responsibilities
- Greet and assist clients with warmth and professionalism
- Deliver consultations with clarity, confidence, and product knowledge to help clients choose the right services for their goals
- Actively convert leads into scheduled appointments through strategic follow-up and education
- Proactively identify and act on cross-selling and upselling opportunities to support revenue goals
- Provide product and service recommendations tailored to individual client needs
- Conduct outreach and lead generation through outbound calls, community events, and B2B marketing
- Maintain and manage front desk systems and appointment scheduling
- Ensure accurate client data entry and maintain up-to-date personal and financial records
- Ensure compliance with HIPAA regulations for client privacy and confidentiality
- Collaborate with the clinical and administrative teams to provide a seamless client experience
- Maintain a clean, organized, and welcoming reception environment
- Uphold a high standard of “unreasonable hospitality” that sets Relive apart
Qualifications & Skills
- High School diploma required; Bachelor’s degree preferred
- 1–2 years of experience in a medspa, wellness center, or similar client service role
- Demonstrated success in consultative sales and delivering service-based consultations
- Strong verbal and written communication skills with a customer-first approach
- Proficiency in computer systems; experience with appointment scheduling software preferred
- Strong multitasking, time management, and organizational skills
- Professional, dependable, and self-motivated with a team-oriented mindset
- Passion for wellness, anti-aging, and helping others feel their best
Work Environment
- Exposure to bloodborne pathogens; OSHA training provided
- Requires standing, walking, bending, and kneeling throughout the day
- Must be responsive and adaptable to client needs in real time
Job Type: Full-time
Compensation:
Benefits & Beyond the Paycheck:
- Medical, Vision and Dental Insurance
- Paid Time Off
- Eligible for center bonuses
- Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
- Empire cares about you—we offer access to free mental health counseling
- Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
- Pre-tax commuter benefit plan to save on public transportation to/from work
- 401(k)
- Medical, Dental and Vision insurance·
- Employee discounts
- Health savings account
- Paid time off
- Professional development assistance
About Empire:
Empire Portfolio Group™ was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.
Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia. Empire is also launching Relive Health which provides anti-aging and wellness services which include hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Empire plans to open hundreds of locations across a dozen states in the next few years. The mission of Relive Health is to help people take control of their "healthspan" (the length of time that a person stays healthy) through personalized wellness products and services.
Our Mission: To bring out your best life through inspiring, motivating and exceptional moments
Vision: To be the premier wellness portfolio that supercharges everyday life
Values: Happy, Hungry, Humble, Healthy & Human
EEO Statement:
Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon at the Company’s request.
